Ess Mobility Compass Group Login

Contents

Compass Group is a global leader in foodservice management and support services, with origins tracing back to 1941 in the United Kingdom. Founded by Jack Bateman as Factory Canteens Limited, the company initially provided food services to factory workers during World War II.

Over the decades, Compass Group expanded its operations internationally, diversified its service offerings, and grew through strategic acquisitions. Today, it operates in more than 45 countries, serving millions of customers daily and employing approximately 600,000 people worldwide.

The company is recognized for its commitment to innovation, sustainability, and exceptional hospitality solutions, making it one of the most trusted partners for businesses, institutions, and organizations across the globe.

ESS (Eurest Support Services) is a specialized division within Compass Group, focusing on delivering integrated support services, particularly in challenging environments such as defense, offshore, and remote locations.

ESS leverages Compass Group’s global expertise to provide tailored solutions that ensure operational efficiency and high-quality service for its clients.

Purpose of the Login Portal

The ESS Mobility Compass Group login portal is designed to provide employees and authorized personnel with secure access to essential work-related resources and services.

Through this portal, users can manage their personal information, view pay stubs, access work schedules, update contact details, and stay informed about company announcements.

The portal streamlines administrative processes, enhances communication, and ensures that employees have the tools they need to perform their roles efficiently, regardless of their location.

Who Should Use This Guide

This guide is intended for:

ESS and Compass Group employees who need to access the Mobility login portal for work-related tasks.
New hires seeking step-by-step instructions on how to register and use the portal.
HR and administrative staff responsible for supporting employees with portal access and troubleshooting.
Any authorized personnel seeking a comprehensive understanding of the portal’s features and benefits.

Whether you are a new user or an existing employee looking for troubleshooting tips, this guide provides clear and practical information to help you navigate the ESS Mobility Compass Group login portal effectively.

What is ESS Mobility Compass Group?

Services Provided by ESS within Compass Group

ESS delivers a wide range of integrated support services, including:

Catering and food services for remote and defense sites
Facilities management, including cleaning, maintenance, and waste management
Accommodation and hospitality services for staff in remote or offshore environments
Logistics and supply chain management to ensure uninterrupted operations
Health, safety, and environmental management tailored to high-risk or isolated locations

These services are designed to support clients’ core operations, enabling them to focus on their primary business while ESS manages the critical support functions.

Importance of the ESS Mobility Platform for Employees

The ESS Mobility platform is a secure online portal that provides employees with direct access to essential work-related resources and services. Its significance includes:

Streamlined access to personal information, pay stubs, and work schedules, reducing administrative overhead and empowering employees to manage their own data
Efficient communication of company updates, policies, and announcements, ensuring staff remain informed regardless of their location
Simplified processes for updating contact details, requesting support, and accessing HR services, which is particularly valuable for employees working in remote or challenging environments
Enhanced security and data protection, ensuring sensitive employee information is accessible only to authorized users

By centralizing these functions, the ESS Mobility platform supports operational efficiency, improves employee satisfaction, and helps maintain high standards of service delivery across Compass Group’s diverse and often geographically dispersed workforce.

Where to Find the Login Page

Employees can access the ESS Mobility Compass Group login portal through several official platforms:

The primary ESS Resources Portal is available at the ESS-specific login page, where users must register and log in with the email associated with their ESS account.
For pay stub access and other employee self-service functions, employees without a Compass Group network ID can use the Employee Self Service (ESS) portal at ESS.CompassAssociate.com or access pay stubs via the Owner’s Management Suite (OMS) at CompassManager.com.
For Compass Group associates in the USA, there is also a login portal at mycorpnew.compass-usa.com.
If you are unsure which portal to use, consult your HR department or manager for the correct link based on your employment sector and region.

Supported Devices and Browsers

The ESS Mobility Compass Group login portals are designed to be accessible across a wide range of devices:

Desktop and laptop computers using modern browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.
Mobile devices, including smartphones and tablets, can access the ESS portal via a mobile browser or through the ESS Mobile App, which is available for iOS (iPhone, iPad, iPod touch) and Mac with Apple M1 chip or later.
It is important to ensure that JavaScript and cookies are enabled in your browser for the portal to function correctly.

Security Measures in Place

Security is a top priority for the ESS Mobility Compass Group login portals:

All files, including pay stubs, are encrypted to protect sensitive information.
Access to pay stubs and personal information requires an 8-digit passcode, which is a combination of the last 5 digits of your SSN, your birth month, and the first letter of your last name in uppercase.
Users are required to set up security questions during account registration, which are used for password recovery and additional verification.
The portal enforces session management and may require re-authentication if your browser session is interrupted or cookies are disabled.
The ESS Mobile app also links data to your identity and may use location services for certain features, with privacy practices in place as outlined by the developer.

These measures help ensure that only authorized users have access to sensitive employment and payroll information, maintaining data integrity and confidentiality.

Required Credentials (Username, Password, Personnel Number)

To log in to the ESS Mobility Compass Group portal, you will need the following credentials:

Username: Your personnel number, which is typically an 8-digit number including leading zeros. This number can be found on the top of your paycheck or provided by your HR department. For example, a username might look like “12345678”.
Password: The password is created by you during the account setup process. For initial login on some platforms, a default password format may be used, such as the first initial of your first name (lowercase) + two-digit birth month + first five digits of your SSN (e.g., j1212345 for John born in December with SSN starting 12345), but you will be prompted to change it immediately.
Personnel Number: This is the same as your username and is essential for logging in.

How to Register for a New Account (For New Users)

If you are a new user without an existing Compass Group network ID, follow these steps to register:

Go to the ESS login page or the Employee Self Service portal at ESS.CompassAssociate.com.
Click on the blue Register link located below the login button.
Enter your personal information to verify your employment status (this may include your personnel number, date of birth, and other identifying details).
Provide your email address (required) and optionally a phone number where you want to receive communications.
Click Save to submit your registration.
You will receive a welcome email with a Complete Account Setup link.
Use this link to create your password and set up security questions for account recovery.
Once your account setup is complete, you can log in immediately using your personnel number as your username and the password you created.

How to Reset Your Password or Recover Your Username

If you forget your password or username, you can recover access by following these steps:

On the login page, click the Forgot Password? link.
You will be prompted to answer the security questions you set up during registration.
If you answer correctly, you can reset your password immediately.
If you cannot remember your security question answers, contact the Payroll or Benefits Service Center at 1-877-311-4747 (option 6 for Payroll) to verify your identity with your name and last 4 digits of your SSN and get assistance.
For username recovery, some portals provide a Forgot Username? option, or you may need to contact your HR or support team.
Always check your email spam or junk folder for password reset emails if you do not see them in your inbox.

Following these steps ensures secure and smooth access to your ESS Mobility Compass Group account and related employee services.

Viewing Pay Stubs and Payroll Information

Once logged into the ESS Mobility Compass Group portal, employees can easily access their pay stubs and detailed payroll information.

This feature allows you to:

View current and past pay stubs securely online.
Download or print pay stubs for personal records or tax purposes.
Check detailed breakdowns of earnings, deductions, taxes, and net pay.
Access year-to-date payroll summaries and tax documents like W-2 forms (where applicable).
Monitor direct deposit details and payment history.
This digital access ensures transparency and convenience, eliminating the need to wait for physical paychecks or paper statements.

Accessing Work Schedules and Rosters

The portal provides real-time access to your work schedules and rosters, enabling you to:

View your upcoming shifts, including dates, times, and locations.
Receive notifications about schedule changes or shift swaps.
Request time off or shift changes (depending on company policy).
Track attendance and hours worked.
This feature helps employees manage their time effectively and stay informed about their work commitments without needing to contact supervisors directly.

Updating Personal Information

Employees can update and maintain their personal information through the portal, including:

Contact details such as phone numbers, mailing addresses, and emergency contacts.
Banking information for direct deposit changes.
Tax withholding preferences and forms.
Beneficiary information and other HR-related data.
Keeping this information current ensures timely communication, accurate payroll processing, and compliance with company policies.

Accessing Company Resources and Announcements

The ESS Mobility portal serves as a centralized hub for important company communications and resources:

Access to employee handbooks, policy documents, and training materials.
Updates on company news, events, and announcements.
Links to benefits information, wellness programs, and employee assistance resources.
Notifications about compliance requirements, safety protocols, and organizational changes.
This feature fosters engagement and keeps employees connected to the broader Compass Group community, regardless of their work location.

Pay Stub Access and Security

How to View and Download Pay Stubs

To access your pay stubs through the ESS Mobility Compass Group portal:

Log in to the Employee Self Service (ESS) portal at ESS.CompassAssociate.com or the Owner’s Management Suite (OMS) at CompassManager.com, depending on your employment status and credentials.
After logging in, navigate to the Paystubs tab (in OMS) or the More tab (in ESS on mobile).
Select the pay stub you wish to view. You will have the option to download or print your pay stub directly from the portal.
If you need to print your pay stub and do not have access to a printer, notify your manager for assistance.

Security Features for Pay Stub Access (Encryption, Passcodes)

The Compass Group ensures robust security for online pay stub access:

All pay stub files are encrypted to protect sensitive information.
To view or download a pay stub, you must enter an 8-digit passcode. This passcode is created using:
- The last 5 digits of your Social Security Number (SSN)
- The 2-digit month of your birth
- The first letter of your last name in uppercase
- Example: For SSN 543-21-2345, birth month January (01), last name Smith, the passcode is 1234501S.
Additional security is provided by requiring users to set up security questions during account registration, which are used for password recovery.

Troubleshooting Pay Stub Issues

If you encounter issues accessing or viewing your pay stubs:

Incorrect or missing pay stub: Contact your manager for assistance. They can help resolve discrepancies or provide access if you lack a computer or printer.
Forgotten password: Use the Forgot Password link on the login page. You will be prompted to answer your security questions. If you cannot remember the answers, contact Payroll at 1-877-311-4747 (option 6 for Payroll, then the appropriate option for W2s). You will need to verify your identity with your name and the last 4 digits of your SSN.
Other technical issues: If you are unable to resolve the problem through self-service options, email Shared.SmartLabor@compass-usa.com for further support.

These measures and support channels ensure secure, reliable, and user-friendly access to your payroll information.

Forgotten Password or Username

If you forget your password:

Use the Forgot Password link on the Compass Associate Portal (CAP) or ESS login page. This will prompt you to answer your security questions or receive a password reset email at your registered address.
If you cannot remember your security question answers or no longer have access to the registered email, use the Reset Account link on the login page to begin the recovery process.
Always check your Spam/Junk folder if you do not see the password reset email in your inbox.

If you forget your username:

Your username is typically your personnel number. If you do not remember it, contact your HR department or manager for assistance, or refer to your pay stub where it is usually listed.
Some portals (such as Compass Connect) also have a Forgotten your username? option on the login page for further help.

Account Lockout and How to Resolve It

If your account becomes locked due to multiple failed login attempts or security issues:

Use the Reset Account link on the login page to re-initiate the setup process.
If you are unable to resolve the lockout using self-service options, contact your HR department or the designated support team for assistance.
For persistent issues, submitting a support request through the CAP Login Help Page is recommended.

Who to Contact for Technical Support

For technical support or unresolved login issues:

Email Shared.SmartLabor@compass-usa.com for assistance with ESS or CAP account access.
Contact your HR department or manager for help with username retrieval or employment verification.
For payroll-related issues, call the Payroll Service Center at 1-877-311-4747 (option 6 for Payroll).
If all else fails, submit a support request through the official Help Desk or CAP Login Help Page.

These steps and contacts ensure you can quickly resolve common login problems and regain access to your ESS Mobility Compass Group account.

Mobile Access to ESS Compass Group

Using the ESS Portal on Mobile Devices

Employees can conveniently access the ESS Mobility Compass Group portal directly from their mobile devices. The Employee Self Service (ESS) portal is accessible through mobile browsers at ESS.CompassAssociate.com, and pay stubs can be found under the “More” tab on mobile.

There are dedicated ESS mobile applications available for download on platforms such as Google Play, which allow employees to:

View personal details
Sign in and out
Check work schedules
Apply for and approve leave
View pay slips and claim expenses

To get started, simply log in using your personnel number and the password you created during account setup. New users can register directly from their mobile device by clicking the “Register” link below the login button and following the prompts.

Features Available on Mobile vs. Desktop

The ESS mobile experience is designed to mirror the essential features available on the desktop portal, including:

Viewing and downloading pay stubs
Accessing work schedules and attendance records
Updating personal and banking information
Applying for leave and tracking leave balances
Viewing company announcements and resources

Some advanced HR features, such as performance management or detailed reporting, may be more accessible or fully featured on the desktop version. However, all core employee self-service tasks—like pay stub access, schedule management, and leave requests—are fully supported on mobile devices.

Tips for a Smooth Mobile Experience

Ensure Device Compatibility: Use a modern smartphone or tablet with up-to-date operating systems and browsers for optimal performance.
Enable JavaScript and Cookies: The portal requires JavaScript and cookies to function correctly. Make sure these settings are enabled in your mobile browser.
Use Secure Networks: Always log in from a secure, private Wi-Fi or cellular connection to protect your personal information.
Keep Login Credentials Safe: Do not share your personnel number or password. Use the “Forgot Password” feature if you need to reset your credentials.
Install Official Apps: If using the ESS mobile app, download it from trusted sources like Google Play or the Apple App Store to ensure security and receive updates.
Log Out After Use: Always log out of your account when finished, especially if using a shared or public device, to maintain account security.

By following these guidelines, employees can efficiently manage their work and payroll information on the go, ensuring a seamless and secure mobile ESS experience.

Creating a Strong Password

Use a password that is at least 8 characters long and includes a mix of uppercase and lowercase letters, numbers, and special characters..
Avoid using easily guessable information such as your name, birthdate, or common words.
Change your password regularly and do not reuse passwords from other accounts.
Each user is responsible for all actions taken under their login, so choose a password that only you know and can remember.

Keeping Your Login Information Safe

Never share your password or personnel number with anyone, including colleagues or supervisors.
Do not write down your password in accessible places or store it in unsecured files.
Always log out of your account when finished, especially on shared or public devices.
Lock your screen if you step away from your computer or device, and never leave your session unattended.
Use privacy screens in public places to prevent others from viewing sensitive information on your screen.

Recognizing Phishing Attempts

Be cautious of emails or messages that ask for your login credentials or direct you to unfamiliar websites.
Do not click on suspicious links or open unexpected attachments, even if they appear to come from a trusted source.
Compass Group will never send emails requesting your password, banking information, or other sensitive details via links.
Always enter the Compass Group site address directly into your browser rather than following links in emails.
If you receive a suspicious email, do not respond—report it to your IT department or designated support contact.
Check the sender’s email address for unusual characters or domains, and verify any requests for information through official channels.

By following these best practices, you help protect your personal information and maintain the security of Compass Group’s systems.

Contact and Support Information

Compass Group Support Contacts for ESS Mobility Issues

If you encounter issues with the ESS Mobility Compass Group portal or require assistance, you have several support options based on your region:

United Kingdom:

General Enquiries: 0121 457 5000 (Lines open from 9am – 5pm)

Email: ESS.Enquiries@compass-group.co.uk

For more information or to use the contact form, visit the ESS Compass Group UK website.

United States:

Associate “One HR” Number: 1-877-311-HRHR (4747) for payroll, benefits, and HR-related concerns

Associate Technology Service Center / IT Help Desk: 1-888-295-7206 for technical issues

Associate Crisis Hotline: 1-877-710-6291 for urgent situations (e.g., workplace safety, emergencies).

For additional support, you can also use the general Compass Group contact forms available on their regional websites.

Additional Resources and Help Guides

The official Compass Group and ESS websites provide comprehensive help guides, FAQs, and contact forms for further assistance.
Many regions offer employee handbooks, training modules, and troubleshooting guides accessible through the ESS portal or HR department.
For specific payroll or technical issues, contacting your local HR or IT support team is recommended.

Conclusion

Recap of the Benefits of Using the ESS Mobility Compass Group Login

The ESS Mobility Compass Group login portal empowers employees by providing secure, 24/7 access to essential work resources such as pay stubs, work schedules, personal information, and company announcements.

It streamlines HR processes, enhances communication, and supports operational efficiency—especially for teams working in remote or challenging environments.

Encouragement to Use the Portal for Efficient Employee Management

Leveraging the ESS Mobility portal not only simplifies administrative tasks but also ensures that employees stay informed and connected.

By regularly accessing and utilizing the portal’s features, both staff and management can contribute to a more organized, transparent, and productive workplace.

If you haven’t already, take advantage of these digital tools to manage your work life more efficiently and stay engaged with Compass Group’s latest updates and resources.

Frequently Asked Questions (FAQs)

Who Can Access the ESS Portal?

The ESS Mobility Compass Group portal is accessible to active Compass Group associates, particularly those deployed in sectors where online access to pay stubs and employee self-service tools is provided.

This includes frontline and hourly associates who have registered for the Compass Associate Portal (CAP) or Employee Self Service (ESS) accounts using their personnel number.

New users can create an account by verifying their employment information and providing a valid email address during registration.

Is My Information Secure?

Yes, your information on the ESS portal is secure. All pay stub files and personal data are encrypted to protect confidentiality.

Access to pay stubs requires entering an 8-digit passcode composed of the last five digits of your Social Security Number (SSN), your birth month, and the first letter of your last name in uppercase.

Additionally, security questions set up during account registration help safeguard your account and assist with password recovery.

Can I Print My Pay Stub?

Yes, you can view and print your pay stubs directly from the ESS portal. If you do not have access to a computer or printer, you should notify your manager, who can assist you in printing your pay stub.

What If My Pay Stub Is Incorrect?

If you notice any discrepancies or errors in your pay stub, you should contact your manager for assistance. They can help resolve the issue or direct you to the appropriate payroll support team to ensure your pay information is accurate.

How do I update my contact information in the ESS portal?

You can update your contact details—such as your phone number, email address, and mailing address—by logging into the ESS portal and navigating to the personal information section.

Keeping your information current ensures you receive important communications and that your payroll records are accurate.

What should I do if I don’t receive my pay stub email or notification?

First, check your spam or junk email folder to ensure the notification was not filtered.

If you still do not receive it, verify that your email address in the ESS portal is correct.

If the issue persists, contact your manager or payroll support for assistance.

Can I access the ESS portal after leaving Compass Group?

No, only active associates in deployed sectors can access online pay stubs and the ESS portal. Access is typically revoked once your employment ends.

What if I forgot the answers to my security questions during password reset?

If you cannot remember the answers to your security questions, you should contact payroll support or the designated help desk for assistance. They will verify your identity and help you reset your account.

Is technical support available for the ESS portal outside of regular business hours?

Yes, many regions offer a dedicated IT help desk or support email (such as Shared.SmartLabor@compass-usa.com) that you can contact for technical assistance at any time.

For urgent payroll or HR issues, refer to your region’s 24/7 support hotlines or crisis numbers.